Accessibility Statement

This accessibility statement applies to the Folkestone & Hythe place website www.folkestoneandhythe.co.uk

Our commitment

We believe in making our website accessible to everyone. We aim to meet WCAG 2.2 Level AA standards and are continuously working to improve our accessibility features.

Our accessibility features

  • Full keyboard navigation
  • Screen reader navigation (NVDA, JAWS, VoiceOver)
  • Navigation with speech recognition software
  • Zoom in up to 200% without the text spilling off the screen

Non-accessible content

  • We cannot guarantee accessibility standards with third party applications
  • Our integrated form systems from external providers may not be fully accessible
  • PDFs and Word documents published before 23 September 2018 may not meet accessibility standards. We are not required to fix these documents, but we can provide them in an accessible format upon request. Any new PDFs or Word documents we publish will meet accessibility standards
  • Our live video streams do not have captions. Live video is exempt from meeting the accessibility regulations

Get help or provide feedback

If you need information on this website in a different format or found an accessibility issue, email us at communications@folkestone-hythe.gov.uk. We aim to respond within 10 working days.

Technical information 

Folkestone & Hythe is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (external link).

We aim to meet Web Content Accessibility Guidelines version 2.2 Level AA standards (external link)

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (external link).

Testing and standards

The accessibility of this website was last tested on 23 September 2020:

Statement updates

This statement was created on 10 September 2020. It was last reviewed on 15 January 2025.